1. OverviewThank you for shopping with us. We strive to ensure that our products/services meet your expectations. If you are not entirely satisfied with your purchase, please review our refund policy below to understand your options.
2. Eligibility for RefundsProducts: Refunds are available for products purchased directly from our website within [30] days of the original purchase date. The product must be unused, in its original packaging, and in resellable condition.Services: Refunds for services can be requested if the service has not been provided or if you cancel the service within [7] days of the purchase date. For services that have been partially or fully completed, refunds will be assessed on a case-by-case basis.
3. How to Request a RefundTo request a refund, please follow these steps:Contact our customer service team at [alaalacreation@gmail.com] or [8104794813] with your order number and reason for the refund request.Provide any additional information or documentation as requested.You will receive instructions on how to return the product (if applicable) or next steps for your refund.
4. Refund ProcessingProducts: Once we receive your returned product and verify its condition, we will process your refund within [5-10] business days. The refund will be issued to your original payment method.Services: For eligible service refunds, we will process the refund within [5-10] business days after confirming the cancellation or non-performance of the service.
5. ExceptionsPlease note the following exceptions where refunds may not be granted:Products that are customized or made-to-order.Products that are perishable or have a limited shelf life.Services that have already been rendered or completed.
6. ExchangesIf you prefer to exchange a product instead of receiving a refund, please contact us within [30] days of purchase. We will guide you through the exchange process based on product availability.
7. Contact UsIf you have any questions about our refund policy or need assistance, please contact us at
[ alaalacreation@gmail.com ]. We are here to help!